We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 5-20 business days from the date that it is placed.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 3-5 business days for us to process your order（If all items are available）. Please note that this does not include holidays and weekends.
Estimated delivery time:
· 1. Within 3 days , 90% orders are shipped
· 2. Within 7 days , 99% orders are shipped. If 1% of your orders are unavailable, we will cancel the order and refund your money, and send an email to you.
· 3. Within 20 days (15 business days), 90% orders are delivered successfully in normal situation.
· 4. Please note: the ship will delay (about10-15days) due to the COVID-19. We are sorry for the inconvenience brought to you.
· 5.Within 25 days,over 95% package are delivered in normal situations . if you didn't receive your package , we highly suggest to contact us to ask for a investigation and when the package will be delivered.
· 6.Within 70 days,if you didn't receive your package and wouldn't like to wait , you could demand us to refund or resend your package ,even in the Covid-19 period or a big holiday.
· 7.Within 90 days when package is not delivered , we have to refund with no reason.
Tracking your order:
You can track your order anytime on the website.
For any problem please feel free to contact us via firstname.lastname@example.org
* Pls make sure your address info is right,and if you didn't receive our product as your wrong address,we would only refund you half,or you need to pay shipping fee from us to get the package again.
We may change these policy a little in future according to the detailed situation. We do these for better serving you.